Damaged or lost luggages

Information and care for luggage issues

No stress, the luggage service is here for you

You can't find your luggage? Or you find it damaged?

The luggage service will do its best to localize your luggage, or make you get a funding back for your damaged luggage.
Here are the different luggage services, depending on your airline.

To know your rights as a arline passenger, please consult the legal reglementation.

Air France luggage service

For Air France and KLM flights, the srevice is located in the luggage delivery area in Terminal 2 - level 0.
Tel: +33 970 808 816

Air France Luggage service Website

Luggage service for Aeroflot, Armenian Airlines, Easyjet, Royal Air Maroc, Tunisair, Turkish Airlines, Twinjet, and Wizzair

The service is handled by Alyzia, whose office is located in Luggage Delivery area in Terminal 1 - level 0.
Tel: +33 9 70 01 91 95 (available everyday from 9AM to 9PM)

Luggage service for Volotea

The service is handled by Onet, whose office is located in Luggage Delivery area in Terminal 2 - level 0.
Tel: +33 7 86 70 87 38

Luggage service for other airlines

The service is handled by Aviapartner, whose office is located in Luggage Delivery area in Terminal 1 and 2 - level 0.

Email: lostandfound.lys@aviapartner.aero