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Disabled passengers

Services for easier access and an easier journey

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What do I have to do?

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Explain your needs when booking

If you report your needs to your airline or travel agency, you will be sure to receive the highest quality of service and reduce your waiting time. Do this immediately after making your reservation, or at least 48 hours before your flight.

  • Inform your airline of your difficulties to receive the best possible assistance.
  • Don’t forget: you can take just one cabin bag with you. We offer a baggage porter service.
  • Bear in mind that only one person may accompany you.
  • Don’t hesitate to call +33 (0)826 800 826 (€0.15/call) for any questions.


For more information on our reception services, go to the personalised Meet and Greet and assistance page on our website.

PHMR assistance

Report your arrival on the day of the flight

Arrive early to stay calm. Make sure you report to one of the designated points at least 2 hours before your flight is scheduled to leave.

Call boxes at drop-off areas (24/7)
Report from the external call boxes, fitted with an intercom and videophone.
  • Terminal 1: at the Terminal 1 drop-off car park
  • Terminal 2: at the Terminal 2 drop-off car park

Rhonexpress
Contact the inspector as soon as you board the Rhônexpress train, who will contact the airport’s Reduced Mobility Reception Desk.

Autodial phones
Use the self-service phones to report your arrival
  • Terminal 2 Level 0
  • Terminal 1 Level 0

Check-in desks
Ask your airline for assistance at the check-in desk.

Information points
Come to one of our reception desks and we will put you in touch with the right people to deal with your request.
  • Terminal 1 Information Point, level 1
  • Terminal 2 Welcome Space, as you leave the corridor when arriving from the TGV station
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Car parks and shuttles designed for all

Did you know? People in need of assistance can also use our car parks! And you will benefit from the best parking rates. You can then choose between reaching your terminal on your own using our shuttles, which are accessible to people with reduced mobility, or being assisted by our airport staff.

  • You can signal your need for assistance from within all car parks by simply placing a call using the phone at the car park entry terminal.
  • From this point on, the Reduced Mobility assistance time periods will apply.

Guide dogs are welcome!

You’ll be travelling with your guide dog in the cabin? Your faithful friend will receive a warm welcome in our terminals.

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