PASSAGER INSPIRATION VOYAGE STORE

Formalities & Practical Info

Passenger profiles

Disabled Passengers

Take advantage of our services which are adapted to every step of your journey


Before you fly


To guarantee you the best quality of service and to minimise your waiting time, it is essential to notify your airline or travel agency of your requirements for assistance at the time of booking your flight and at least 48 hours before the day of your departure.
 

The day of departure


In order to optimise the assistance service, please report to one of the designated points at least 2 hours before your flight leaves.


Where to report

  • Check-in desk
    When you check in, report to the ground attendant.
     
  • Call boxes (24/7)
    Report from the external call boxes, fitted with an intercom and videophone.
    - Terminal 1: at the Terminal 1 drop-off car park
    - Terminal 2: at the Terminal 2 drop-off car park
     
  • Reduced Mobility (PMR) welcome area (24/7)
    This area, reserved for disabled persons or persons with reduced mobility, is located in the heart of Terminal 2. With our assistance, you can easily reach it.
     
  • Points informations 
    Report directly to the attendant present at the information points.
    Terminal 1 information point (daily from 8 a.m. to 11 p.m.)
    Terminal 2 information point (daily from 6 a.m. to 11 p.m.) )
     
  • Welcome Space (daily from 6 a.m. to 11 p.m.)
    You will find the Welcome Space in the central building, at the crossroads of Terminal 1, Terminal 2 and the station corridor.
     
  • Car park P0
    This car park, close to the terminals, is recommended for people in wheelchairs, as it is possible to be met at your vehicle. For this service, please report using the intercom located at the entrance to the car park.
     
  • Car park P4
    For long-stay parking, located opposite the TGV station.
    This car park should be used if you are going to the TGV station.
    There are spaces reserved for you.

Parking & Facilities

Parking

All our car parks can accommodate guests who are disabled or who have reduced mobility. 

  • Drop-off areas
    For short-stay parking (first 10 minutes free).
    The drop-off areas are located in front of Terminals 1 and 3, Terminal 2 and the TGV station: there are spaces reserved for you.
    Call boxes are available for you report from the drop-off areas for Terminals 1 and 3 and Terminal 2.
     
  • Le parking P0
    This car park, close to the terminals, is recommended for people in wheelchairs, as it is possible to be met at your vehicle. For this service, please report using the intercom located at the entrance to the car park.
     
  • Parking P4
    For long-stay parking, located opposite the TGV station.
    This car park should be used if you are going to the TGV station.
    There are spaces reserved for you.

Facilities

All our car parks have accessible parking spaces, which are reserved for you.
Shuttles linking between the different car parks are all accessible for guests who are disabled or who have reduced mobility.
Automatic doors at the entrance to the terminals are wide enough to allow wheelchair users to arrive at the boarding gates by themselves.

Travelling with your guide dog

Dogs are not allowed inside the airport terminals.
With the exception of: guide dogs accompanying a passenger with sensory or physical disabilities, which may also enter the cabin.
Warning: guide dogs must wear a muzzle.

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