PASSAGER INSPIRATION VOYAGE STORE

Formalities & Practical Info

Passenger profiles

Disabled Passengers

Before departure: let us know!

To guarantee you the best quality of service and minimize your waiting time, it is essential and your responsibility to report your need for assistance to your airline or travel agency, as soon as you book your flight or at least 48 hours before the day of your departure.

Our advices

  • Detail your difficulties and specify your needs when making your reservation.
  • To verify that the request for assistance has been transmitted to the airport, we encourage you to call within 36h previous your flight your airline or travel agency (or airport: 0 826 800 826).
  • Remember that only one cabin luggage is allowed, according to your company's standards. In case of necessity, a baggage service offered by the airport.
    For more information on hospitality services, go to next page: https://www.lyonaeroports.com/en/shopping-services/welcome-and-support
    --> Information & reservation: conciergerie@lyonaeroports.com | 06 74 71 34 32

The day of departure: report!

Apply at least two hours before your flight to one of the reporting points. Have yourself dropped off at the nearest terminals.

Where to report?  

Self-service armchair:

Do you travel accompanied and wish to benefit from a sefl-service armchair?
Assistance provides sefl-service armchair that you can use from terminals to the boarding lounge at departure. Introduce yourself at Welcome area or PHMR reception area .

Loan armchair:

On presentation of ID, we provide you with wheelchairs that allow you to reach your check-in desk with complete peace of mind. Recover a wheelchair from the Welcome area or the PHMR reception area.

A quality reception for all - PDF Télécharger
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