At the airport
Lost or damaged luggage
Luggage services handle missing, damaged or ripped luggage. Luggage services are provided either by the airlines themselves, as for Air France, or by handling agents. This service is managed differently depending on the airline or handling agent. Luggage may be sent back to the passenger's residence, or kept by the service until the passenger collects it.
Air France luggage service
- For Air France and Hop! flights, the luggage service is provided by Air France. The office is located in the luggage delivery area of terminal 2.
- Tel. +33 (0) 970 808 816
Turkish Airlines and Aeroflot luggage service
- For Turkish Airlines and Aeroflot flights, the luggage service is provided by Alyzia. The office is located in the luggage delivery area of terminal 2.
- Tel.+33 (0)6 37 68 65 57
- Email : lostnfoundlys@groupe3s.com
Other luggage services
- For all other flights, the luggage service is provided by AviaPartner. The offices are located in the luggage delivery areas of terminals 1 and 2.
- All terminals : 0 825 100 221
- Email : lostandfound.lys@aviapartner.aero