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23 March

Alert

COVID-19 Information

Alert

COVID-19 Information

Starting on Monday 23 March, all flights scheduled for Terminal 1 are transferred to Terminal 2. Lyon Airport’s teams are mobilised to help welcome, inform, serve and guide passengers

[ Updated on April 2nd ]

 

1. Managing flights and destinations: information, changes, cancellations

Due to the Covid-19 epidemic and the restrictions put in place, airlines are being forced to adapt their flight schedules.

 

Transfer of all flights to Terminal 2

All flights originally scheduled for Terminal 1—both arrivals and departures—are transferred to Terminal 2 as of Monday 23 March and until further notice.

Find information about your flight in real time on our website and our application Lyon Aéroport.

 

Travel restrictions for passengers

Further to the measures taken by the French Government, in force since Tuesday 17 March at 12 pm:

French nationals travelling abroad from Lyon Airport can consult the travel restrictions in place based on their destination on the website of the Ministry for Foreign Affairs.

Schengen Area borders are closed. All travel between non-European countries and the European Union is suspended for 30 days. French nationals currently abroad and who would like to return to France should contact their embassy or consulate and their airline or travel agency.

All non-European citizens will no longer be able to enter the Schengen Area, except:

•             Nationals of Iceland, Liechtenstein, Norway, the United Kingdom, Switzerland, and France's overseas territories.

•             Foreigners returning to their place of residence, in possession of a French residence permit or with a European residence permit.

•             Persons responsible for the transport of goods.

•             Health professionals mobilised in the fight against Covid-19.

Please note: The lockdown policy implemented in France prohibits travelling to the airport to pick up friends or family. Taxis and public transport are still available for these journeys.

 

2. Access with public transportation 

Rhônexpress service (tram from Lyons Center to the airport) is suspended. In substitution, taxis are available at any tram stops between Lyon Part Dieu and the airport, from 6am to 9pm.

This taxi service is available for any user with a valid Rhônexpress ticket, as well as the Airport campus employees.

Bus line n° 47 allows you to join aswell the airport from Meyzieu ZI. The timetable is modified for this bus line:

  • Last departure from the airport to Saint Laurent de Mure: 6.55pm
  • Last departure from the airport to Meyzieu: 7.59pm

3. Health guidelines and barrier measures

Lyon Airport is applying all guidelines issued by the Regional Health Agency (ARS) and has put in place a passenger information system, reinforced by the staff on hand to remind passengers of the barrier measures.
In addition, the airport has installed hand-sanitising stations along the passenger journey (at the security checkpoints and at baggage collection). The airport’s medical team is available 24 hours a day to address any concerns if necessary, and to handle any potentially infected passengers, isolate them and hand them over to the emergency medical services (SAMU). 

As a reminder, given the current situation, we ask that you adopt the barrier measures to limit the transmission of Covid-19, and that you also apply social-distancing measures (a minimum of 1m between each person):


For more information, visit the website of the Ministry for Solidarity and Health HERE 

 

4. Car park bookings at Lyon Airport: changes to our general terms and conditions of sale

Given the situation of the Covid-19 epidemic, and to grant our customers greater flexibility, we are temporarily changing our general terms and conditions of sale concerning cancellations and modifications for car park bookings made until 30 April. 

Any request for a change must be sent by email to ecouteclient@lyonaeroports.com.

 

5. Lyon-Saint Exupéry Airport Businesses

In accordance with the government directive and in agreement with the authorities and our partners, all shops and private lounges in terminal buildings are closed, except for tobacco shops and take-away food outlets.
The pharmacy (Terminal 1) is open on Saturdays from 2 pm to 7 pm and Sundays from 10 am to 7 pm.

We thank you for your understanding.
 

6. Contact

Our Customer Service is currently being reorganised, but we are still here for you!
We are available to answer your questions:

 During this extraordinary period, we can no longer respond to telephone calls, and the processing time for your request may take longer than usual.

We are doing everything we can to continue providing you with support on a daily basis, and we thank you for your understanding.

See you soon!

 

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