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Accessibility

Passengers website - ecommerce - mobile App

Declarations update: 26/06/2025

Lyon Airport undertakes to make its website accessible in accordance with article 47 of law no. 2005-102 of 11 February 2005.

This declaration of accessibility applies to www.lyonaeroports.com, store.lyonaeroports.com and the Lyon Airport mobile app.
 

What does digital accessibility mean?

Digital accessibility is a set of rules and best practices covering functional, graphic, technical and editorial aspects.

By following these rules and best practices, we can ensure that digital media are accessible to people with disabilities.
 

Compliance status

The Lyon Airport ecosystems mentioned above have been audited to assess their compliance with the General Accessibility Improvement Guidelines (RGAA).

- Declaration of conformity for lyonaeroports.com (Score : 53%) - FR

- Declaration of conformity of store.lyonaeroports.com (Score : 40%) - FR / ENG

- Lyon Aéroport Mobile Application Declaration of Conformity (Score : 57%) - FR / ENG

Strategy and multi-year action plan

We are striving to achieve our accessibility objectives. We are working on a number of different areas for improvement, specific to each ecosystem, in the three ecosystems audited and mentioned above.

We are working with consulting firms that are experts in accessibility and user experience and have solid experience in accessibility.

ESTABLISHMENT OF THIS DECLARATION OF ACCESSIBILITY

This statement was prepared on May 10, 2022. It was updated on July 4, 2022.
 

FEEDBACK AND CONTACT

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.

 

CASES OF APPEAL

This procedure is to be appealed in the following case:

You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.