Formalities & Practical Info

At the airport

Lost and found

Register on the website and declare your loss online:

  • If we have already found your item, you will be directly informed.
    If we find your item a few days after your declaration, you will be sent an email to inform you. You can then collect the item at the airport at the Welcome Area (from 6.00 am to 6.00 pm, or have it sent to you by courier service.


Items are kept for 3 months, except for ID documents, which are sent one month later to the relevant government departments.
Passengers who have lost an item in the aircraft must firstly contact their airline before declaring their loss online.


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