Practical Guide to Unexpected Situations

Travel with Peace of Mind, Even When the Unexpected Happens!

Your Journey with Peace of Mind: What to Do in Case of Unexpected Situations?

Find out what steps to take in case of travel disruptions at the airport!

At the airport, we understand that delays, connections, or cancellations can be a source of stress and uncertainty.
But traveling also means knowing how to adapt to the unexpected. That’s why we do everything we can to support you and offer tailored solutions for every situation! With this guide, you’ll have all the essential information to respond effectively and continue your journey with peace of mind.
Our teams are here to assist you every step of the way, ensuring your airport experience remains smooth and enjoyable—even in case of disruptions.

Discover all our practical tips for a stress-free journey at Lyon Airport!

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Is Your Flight Delayed?

If your flight is delayed, check the display screens in the terminals for the latest updates on your departure.

For additional information, contact your airline’s ground staff, who can provide you with the necessary details.

If no airline staff are available, the airport’s information agents are here to assist you and answer your questions!

You can also check our real-time flight updates on our website or via our mobile app!

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Where to Find Your Boarding Gate?

If your boarding gate is not indicated on your boarding pass, don’t worry.

After passing through security, you can find this information on the display screens and digital kiosks located in the boarding area. These screens are regularly updated to provide you with the latest details about your flight. We recommend staying attentive to announcements and checking the screens frequently for real-time updates on your boarding gate.

Our teams are available to assist you if you need any additional support!

Connecting Flights: Steps to Follow

If you have a connecting flight, it’s important to find your way efficiently to make the most of your layover!

To locate your next flight’s boarding gate, check the display screens in the terminals, which provide real-time flight information.

Once in the boarding area, follow the signs to your gate and don’t hesitate to ask the airline’s ground staff for assistance. They are there to answer your questions, guide you, and help ensure a smooth connection to your next flight!

During your layover, take the time to relax in airport lounges or enjoy a shopping break in our shops!

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Canceled Flight: What to Do with Your Duty-Free Purchases?

If your flight is canceled and you need to leave the boarding area, please note that exiting this zone is final—you will not be able to return once you have left!

Before leaving, we recommend visiting the store where you made your purchases to have them sealed or request a refund.

Our store teams are available to assist you throughout this process!

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