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Lyon Airport is testing a virtual agent
A New Innovation to Enhance the Customer Experience
Thu, 07/02/2026 - 16:35
How does this virtual agent work?
Need to know your boarding gate, the services available, or information about your flight?
Click on the screen
Speak and ask your question by pressing the microphone button
Listen to and watch the virtual agent's response!
Avatars can help you:
- Get real-time information about your flight (check-in, boarding, delays, or cancellations).
- Discover the services available at the airport.
- Find your way around using an interactive digital map.
- Enhance your trip with tourist information about your destination or the city of Lyon!
Find them at the interactive kiosks located in the boarding area (departures) and the baggage claim area (arrivals)!
A new feature designed just for you
Lyon Airport is the very first airport in Europe to test an intelligent virtual agent capable of responding to you in real time using a 3D avatar and artificial intelligence.
Located in the Departures and Arrivals area, this new multilingual assistant helps you find your way around, provides information about your flight or the available services… all in just a few seconds!
Complementing the signage, website, or app, it makes your experience smoother, faster, and more stress-free.
Be sure to check out this new feature the next time you're at the airport!
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