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Smart Welcome : totems that answer all YOUR questions

With our new information totems, you will never be lost in our terminals ever again!

Smart Welcome

To offer our passengers  the best quality of service, with solutions adapted to their needs... This is the ambition of Lyon Airport with the new welcome concept being tested at Terminal 2 at the end of the year.

Smart Welcome

Digital or human, autonomous or accompanied:
You choose !

Whether you are getting ready to board your plane, or have just landed in Lyon, you probably need some practical information to make your journey through the airport easier. With Smart Welcome, it's simple and serene: we bring you the solution directly in the palm of your hand.

  • What are the shops around me?
  • Where can I protect my suitcase ?
  • Where is the car rental company located? The train station ? My airline's counter?
  • What services are available to me to entertain me? To work ?

All this information is accessible by simply scanning the QR code available on the large totems placed in strategic points on your journey at the airport.
Smart Welcome

Navigate on your smartphone to find the answer directly 

Can't find the answer to your problem?
No need to panic : Contact a reception agent directly with just one click! You are then put in direct contact with our assistance teams who will answer you by phone or by coming directly to meet you.

VINCI Airports in Lyon is revolutionizing your travel experience

Innovating to make your visit to Lyon Airport a pleasant, serene and unique experience is our priority.
The journey begins here! This is why we are constantly developing new service concepts in order to better meet your needs.

Smart Welcome