Passenger satisfaction
We pride ourselves on our Welcome, Personalised Service and Quality services to ensure we meet the needs of our passengers and partners...
An airport that listens to its customers
Aéroports de Lyon listens carefully to what its customers have to say and values their opinions which it uses to assess its performance.
Every year, Aéroports de Lyon receives over 1,000 opinions as part of its Customer Focus policy.
A committed airport
"We need to work together for the benefit of a common customer"
The airport and its partners strive to continuously improve the services provided at each stage of a passenger's journey.
Our quality commitments
- Clear, relevant information by telephone, internet and at information points
- An airport offering clean and adapted equipment and facilities making travel easy and pleasant
- Help is available from our polite, attentive and professional staff
- Services adapted to your personal and professional requirements
- Resources and an organisation in place to deal with difficult situations
We listen to you and use various communication tools to improve your satisfaction.
Contact
Aéroports de Lyon
BP 113
69125 Lyon-Saint Exupéry Aéroport
0 826 800 826 0.15€ la minute 
satisfaction.clientSPAMFILTER@lyonaeroports.com
