Managment & Services
An airport that is efficient and reliable
To ensure optimum traffic management and commercial operation for your airport, Aéroports de Lyon prepares and applies individual solutions fully tailored to your needs : systems management and maintenance, passenger services improvement, communication with airlines, optimisation of goods handling.
Our purpose is the same as yours: to make your airport
a reliable, efficient tool to best serve your clients.
Our areas of expertise
- Traffic : statistics, market surveys, passenger and freight traffic forecasting and management
- Resources : management or allocation of check-in desks, aircraft bridges, aircraft parking areas, departure gates
- Flows : optimisation of freight and passenger flows, airport areas, signage
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Passenger services : real-time client information, assistance for people with reduced mobility, luggage trolley
management -
Safety & Security : security screening management, checked luggage screening, runway security systems
management, fire safety - Quality and Customer services : agreement with airlines and assistants (Service Level Agreement), needs and complaints processing with respect to improved operation, stopover assistance service
- Crisis Management
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→ Hub A hub designed to provide Europe’s shortest connection time |
→ Airport Helper Over 900 Airport Helpers/How may I help you ? trained from within the airport staff, to answer clients’ questions | → Executive Handlinga customised stopover assistance service for business flight passengers at both airport hubs |
Contact
+33 (0)4 72 22 73 92 
roger.fornerisSPAMFILTER@lyonaeroports.com